JACK Cleveland Casino and JACK Thistledown Racino donated more than 500 turkeys to Greater Cleveland area food pantries ahead of Thanksgiving Holiday
On Friday, November 15, JACK Cleveland Casino and JACK Thistledown Racino donated more than 500 turkeys to 13 area food pantries ahead of the Thanksgiving holiday, a donation that totaled more than 6,300 lbs of turkey.
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
JACK Cleveland Casino and JACK Thistledown Racino have received the 2019 recognition for their outstanding workplace culture bold
JACK Entertainment, a recognized leader in the gaming-hospitality industry, has been named a 2019 Top Workplace by The Plain Dealer. For the second year in a row, the company has received the recognition which is based on feedback from an anonymous team member survey that measures workplace culture.
“Our dedicated team members are the driving force behind JACK Entertainment and we are committed to delivering an engaging work culture and creating an atmosphere where hardworking and passionate individuals can excel,” said Mark Tricano, senior vice president of operations, Northeast Ohio, for JACK Entertainment. “We are pleased to receive this recognition for a second consecutive year and are grateful for our team members’ dedication to making JACK a great place to work and play.”
JACK’s emphasis on the importance of team members was made evident in the recent JACK Loves CLE campaign. The award winning advertising campaign, which launched in March, made team members the face of the brand and stars familiar faces from the casino and racino from chefs to dealers, slot attendants and valet hosts.
JACK Entertainment and its affiliates own and operate JACK Cleveland Casino, Ohio’s first full-service casino located inside the historic Higbee Building in the heart of downtown Cleveland, and JACK Thistledown Racino, a Cleveland-area thoroughbred racetrack and gaming facility. Together these properties employ nearly 1,800 JACK team members and feature nine dining establishments, seven unique bars, and more than 150,000 square feet of gaming space.
The team member survey is administered by the research partner Energage, LLC (formerly WorkplaceDynamics), a leading provider of technology-based employee engagement tools.
“Becoming a Top Workplace isn’t something organizations can buy,” said Doug Claffey, chief executive officer of Energage. “It’s an achievement organizations have worked for and a distinction that gives them a competitive advantage. It’s a big deal.”
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
The newly launched JACK Loves CLE campaign has been honored with three 2019 Telly Awards
JACK Entertainment is excited to announce that it has been honored with three 2019 Telly Awards for the newly launched JACK Loves Cle commercial. The Cleveland brand received Bronze awards in the categories Travel/Tourism, Use of Music, and Editing in the 40th Anniversary Telly Awards.
The commercial, produced by the California based production company ImageCrew, launched in March of 2019 and features JACK team members from JACK Cleveland Casino and JACK Thistledown Racino as the stars of the campaign from chefs to dealers, slot attendants and valet hosts. Set to the soundtrack of “Cleveland Rocks,” the commercial highlights these team members as they express their love for the city the company calls home.
“We are thrilled that our television campaign focusing on our love for the local community has been recognized on a national level,” said Mark Tricano, senior vice president of operations, Northeast Ohio, for JACK Entertainment. “We are extremely proud of this commercial as it puts our team members, who are the heart and soul of JACK, in the spotlight. Their enthusiasm for the city of Cleveland and JACK creates a genuine message of love.”
Founded in 1979, the Telly Awards honors video and television made for all screens and is judged by The Telly Award Judging Council; a group of leading video and television experts from some of the most prestigious companies in entertainment, publishing, advertising, and emerging technology.
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
JACK Cleveland Casino and JACK Thistledown Racino recognized for their outstanding workplace culture
JACK Entertainment, a recognized leader in the gaming-hospitality industry, has been named a 2018 Top Workplace by The Plain Dealer. The recognition is based on feedback from an anonymous team member survey that measures workplace culture.
“Our talented and dedicated team members are the heart and soul of this company. We strive to provide them with an outstanding work culture and create an atmosphere where hardworking, passionate individuals can flourish,” said Mark Tricano, senior vice president of operations, Northeast Ohio, for JACK Entertainment. “To receive this award is a true testament to our mission to make JACK a great place to work and play.”
JACK Entertainment and its affiliates own and operate JACK Cleveland Casino, Ohio’s first full-service casino located inside the historic Higbee Building in the heart of downtown Cleveland, and JACK Thistledown Racino, a Cleveland-area thoroughbred racetrack and gaming facility. Together these properties employ nearly 1,900 JACK team members and feature nine dining establishments, seven unique bars, and more than 150,000 square feet of gaming space.
The team member survey is administered by the research partner Energage, LLC (formerly WorkplaceDynamics), a leading provider of technology-based employee engagement tools.
“Becoming a Top Workplace isn’t something organizations can buy,” said Doug Claffey, chief executive officer of Energage. “It’s an achievement organizations have worked for and a distinction that gives them a competitive advantage. It’s a big deal.”
For more information about JACK Entertainment and how to join the team, please click here.
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
Multi-million dollar construction project underway to make structural and aesthetic improvements to downtown Cleveland garage
A multi-million dollar construction project is currently underway to update the façade of the May Company Garage. Set to be completed this fall, the structural and aesthetic improvements include repairing the deteriorating concrete, repainting the structure, and replacing street level awnings.
JACK Entertainment and its affiliates acquired the May Company Garage in late 2017. The structure, which was built in 1963, has faced decades of deterioration and prior to JACK ownership, scaffolding was put in place to protect pedestrians from the building’s aging façade. Once the exterior improvements are completed, conditions will allow for the safe removal of the scaffolding.
“As part of our ongoing commitment to Cleveland’s revitalization, we are making significant improvements to the exterior of the recently purchased May Company Garage for the benefit of our tenants and greater downtown visitors,” said Mark Tricano, senior vice president of operations, Northeast Ohio for JACK Entertainment.
Cleveland-based construction company Donley’s Inc. has been named as general contractor of the project. During construction, portions of the garage and sidewalk will need to temporarily close.
The May Company Garage is conveniently located in the heart of downtown Cleveland at the corner of Prospect Avenue and Ontario Street, directly across from the historic Higbee Building which is home to JACK Cleveland Casino. The garage, which features 670 parking spaces and 14,500 square feet of ground floor retail space, is also connected to the nearly one million square feet of real estate that JACK Entertainment’s sister company Bedrock recently acquired.
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
JACK Entertainment and its affiliates “JACK Entertainment” have acquired the May Company Garage. The May Company Garage is conveniently located in the heart of downtown Cleveland at the corner of Prospect Avenue and Ontario Street, directly across from the historic Higbee Building which is home to JACK Cleveland Casino. The garage is also connected to the nearly one million square feet of real estate that JACK Entertainment’s sister company Bedrock recently acquired.
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
Downtown Cleveland location to open in spring 2017
The downtown Cleveland landscape is about to get a taste of Boston chef-inspired burgers. Paul, Donnie and Mark Wahlberg will debut Ohio’s first Wahlburgers restaurant in early spring, 2017, at the corner of Prospect and Ontario streets in a storefront directly across from JACK Cleveland Casino.
The popular Boston-based restaurant and bar was founded with an emphasis on fun, laughter and a diverse menu of fresh burgers, sandwiches, salads, vegetarian options and 15 homemade sauces, always made with fresh ingredients. The menu was inspired by recipes served in the Wahlberg family kitchen and influenced by Sunday suppers shared with family and friends.
“Now that Cleveland is a championship city once again, it’s time for a championship burger destination in the heart of downtown,” said Mark Wahlberg.
JACK Entertainment’s partnership with Wahlburgers began earlier this year when the Wahlberg brothers decided to open their first Michigan restaurant in the historic Greektown district of Detroit, in cooperation with Greektown Casino-Hotel, JACK Cleveland Casino’s sister property. The restaurant has become a popular hot spot in downtown Detroit.
“Wahlburgers is the latest in a long line of companies that are contributing to the success of downtown areas, like Detroit and Cleveland,” said Matt Cullen, chief executive officer, JACK Entertainment. “Cleveland is home to many businesses in our Rock Ventures Family of Companies, including JACK Cleveland Casino and our 2016 NBA Champion Cleveland Cavaliers. We are delighted to partner with the Wahlberg brothers once again on this exciting venture.”
Wahlburgers Cleveland will occupy 5,200 square feet of space. The restaurant and bar, which will be open daily for lunch and dinner, is owned and operated by Nino Cutraro, who also is the owner and operator of Wahlburgers Detroit.
“Our Detroit restaurant has been wildly successful and we can’t wait to bring the Wahlburgers brand of great food, drinks and fun to Cleveland, as well,” Cutraro said.
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
JACK Cleveland Casino debuts revolutionary vision and experience
May 11, 2016 (CLEVELAND, OHIO) – The numbers don’t lie – 400,000 casino chips weighing 2,000 pounds, 1,800 pairs of dice and 30,000 fresh decks of cards. That’s just a glimpse of what it takes to transition Ohio’s first casino to new management, new leadership and a new brand with a spicy attitude. JACK Cleveland Casino debuts today, charting a unique path in gaming entertainment.
Hundreds of individuals worked thousands of hours over many months to reach this unprecedented milestone, securing JACK Cleveland Casino as the region’s premier entertainment destination.
The changeover required the design and deployment of cutting-edge technology, the conversion of hundreds of signs inside the casino and throughout the region, the redesign of 125 table games, and the integration of more than 1,500 downtown team members into the JACK Entertainment family. In addition, the company transitioned thousands of guests to its new groundbreaking player loyalty program, ClubJACK, providing exceptional dining, travel and event perks.
“Today is the result of a lot of hard work and dedication by our team members and now it’s time to have some fun,” said Matt Cullen, JACK Entertainment chief executive officer. “Everyone walking through our doors will be immersed in our distinctive culture and enjoy a dynamic new gaming experience.”
“Importantly, today’s grand opening celebration represents our continued commitment to Cleveland, a city that we love,” Cullen continued. “Cleveland is home to nearly 5,000 team members affiliated with the Rock Ventures family of companies, and we are steadfastly dedicated to our guests, fans, and customers.”
JACK – More Than a Name
The JACK brand represents the company’s progressive spirit, pursuit of excellence through innovation and desire to deliver guests with unexpected, delightful experiences 365 days a year. JACK is bold, creative and committed to the mission of urban revitalization, with a few surprises thrown in for good measure.
With the unveiling of its new brand, the company has transitioned day-to-day operations to JACK Entertainment, recruited a team of the gaming industry’s top executives and deployed some of the most advanced gaming technology in the business.
“JACK Cleveland will embrace the JACK attitude of living in the moment, for the moment,” said Mark Dunkeson, JACK Entertainment president and chief operating officer. “In addition, we’ll continue to deliver the impressive service our guests deserve from our incredible team members – most who have been with us since we opened the property in 2012 – along with exciting promotions, the latest gaming options, diverse entertainment offerings and memories to last a lifetime.”
Meet JACK Cleveland Casino
Among the many new amenities and surprises guests will find at JACK Cleveland Casino are:
The Grand Opening
Guests are invited to JACK Cleveland Casino for celebrations and live entertainment throughout the weekend of May 11-15. JACK Entertainment has launched a $2 million Swipe & Spin promotion in Cleveland, where guests can win prizes that include cash, cars, free play, trips and more throughout the month of May. Every swipe and spin is a winner.
Urban Commitment
JACK is committed to the urban cores and revitalizing the downtowns that we call home, focusing on the small business development in our neighborhoods. In support of its guests and the Cleveland community, JACK Cleveland Casino partners with local restaurants, hotels and attractions to create an enhanced downtown experience for ClubJACK members.
JACK Cleveland is the second property to complete its transformation. JACK Thistledown Racino debuted on March 9, 2016 and Horseshoe Cincinnati will become JACK Cincinnati Casino in early June. Greektown Casino-Hotel will become JACK Detroit Casino-Hotel Greektown later this year.
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OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....
Company Formerly Known as Rock Gaming Builds Powerful Team of Highly Experienced Gaming Executives to Run Properties
If you don’t know JACK, you soon will. Today, Rock Gaming LLC (“Rock Gaming”) introduced the exciting new brand for Rock Gaming and its wholly owned casinos in Ohio and Detroit. Effective immediately Rock Gaming will be known as JACK Entertainment LLC (“JACK Entertainment”).
What, or who, is JACK?
According to Darlene Monzo, JACK’s chief marketing officer, JACK is an attitude and a way of thinking. “JACK is the voice of adventure,” she said, “It is that rare friend who entices you to step outside of your comfort zone, forget your fears, have fun and live in the moment, for the moment.”
“JACK is the future of entertainment,” said Matt Cullen, chief executive officer of JACK Entertainment. “Our new brand represents our company’s progressive spirit, our pursuit of excellence and our desire to deliver our guests with unexpected, delightful experiences every day.”
Rock Gaming’s rebrand follows last year’s announcement that it acquired the balance of outstanding shares giving an affiliated company 100 percent ownership of the properties. Subsequently, Rock Gaming exercised its option to assume the day-to-day operational management of Horseshoe Cleveland, Horseshoe Cincinnati and ThistleDown Racino. The company has built a powerful team of experienced gaming executives whose first priority will be delivering an exceptional and unique entertainment experience for every guest who walks through the front door of JACK.
The operational transition, along with the brand change, is underway and will be completed by the end of 2016. JACK ThistleDown Racino will debut on March 9, followed by JACK Cleveland Casino in early May, JACK Cincinnati Casino in early June and JACK Detroit Casino-Hotel Greektown later this year.
Player Loyalty Program and the Future of Gaming
As part of the brand launch, JACK Entertainment is announcing an exciting, new player loyalty program called ClubJACK. ClubJACK will launch over the coming weeks and months as each property changes its name and completes operational transition.
While JACK guests will continue to enjoy their favorite table games and slot machines, in keeping with its progressive culture, JACK will be forward focused, exploring trends in gaming, providing inventive gaming options, blazing new trails in entertainment and revitalizing urban areas.
“We’re just getting started and, given JACK’s love for adventure, you never know what we will come up with next,” Cullen said. “What you can be certain of is that JACK will change the world of gaming as we know it.”
About JACK Entertainment LLC
JACK Entertainment LLC, formerly Rock Gaming LLC, is a Detroit-based urban gaming company focused on the development of gaming facilities that are designed to maximize connectivity and economic impact in the local areas where they reside.
JACK and its affiliates‘ (“JACK”) portfolio of properties includes more than 13,000 gaming positions, 400,000-square-feet of gaming space, 600 hotel rooms, and 35 bars and restaurants. JACK is comprised of approximately 7,000 team members across four states and generates more than $1 billion in revenues.
JACK opened Ohio’s first casino in Cleveland in May 2012 and opened Ohio’s fourth and final commercial casino in Cincinnati in March 2013. In April 2013, JACK opened one of Ohio’s seven racinos at its Cleveland-area thoroughbred racetrack ThistleDown Racino. Additionally, in April 2013, JACK acquired downtown Detroit’s Greektown Casino-Hotel.
JACK also owns northern Kentucky’s historic thoroughbred racetrack Turfway Park and is a partner in Horseshoe Baltimore, located in the heart of the stadium district. In addition, JACK is also a partner in Caesars Interactive Entertainment, Inc., the largest online, mobile and social gaming company focused on casino entertainment.
OneKitchen food hall and The Bakery bring together an exciting array of unique menus all...
JACK Entertainment has donated pots, pans, utensils, and kitchenware to be distributed through the Food...
Recent rankings place the Ohio-based company shoulder-to-shoulder with the nation’s leading online sports betting giants....